Terms of Service
This website is operated by By Rachel Hart. Across the site, the words "we," "us," and "our" refer to By Rachel Hart and its operating entity, Sa Collective LLC, a company incorporated in the United States.
By using this website or placing an order through our store, you agree to be bound by the Terms and Conditions below (our "Terms of Service"). They apply to everyone who visits or uses the site. If you don't agree with them, please don't use this website or any of its services.
1. Using the Website
By using this website, you confirm that you are of legal age in your jurisdiction, or that a minor under your supervision is using it with your permission.
You agree not to use our website or products for any unlawful purpose, and not to attempt to interfere with, damage, or disrupt how the site works. Your use of the site is also covered by our Privacy Policy and Transactions Policy, which explain how your data is processed and how payments are handled.
2. General Terms
We may refuse or cancel an order where necessary — for instance, in cases of suspected fraud, inaccurate details, or misuse of the website. You'll find more about billing, payment handling, and order checks in our Transactions Policy.
3. Accuracy of Information
We do our best to keep the information on this website accurate and current, but we can't guarantee that all of it is always complete, correct, or free of errors.
4. Products, Services, and Pricing
All prices are shown in British Pounds (GBP) and include VAT where applicable, in line with UK law. Prices and availability may change or be updated at any time without prior notice. For delivery times, shipping expectations, and logistics, please see our Shipping Policy.
5. Orders and Contract Formation
The products shown on this website don't amount to a binding offer. A contract is only formed once your order has been dispatched.
6. Warranties and Consumer Rights
All products are covered by the consumer protection laws that apply, including your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms affects your rights as a consumer under UK law.
As a UK customer, you have a 30-day return window with us — more generous than the 14-day statutory right provided under the UK Consumer Contracts Regulations 2013. Full details on returns, refunds, and eligibility are in our Return & Refund Policy.
7. Product Availability
Some products may be available online only and in limited quantities. We deliver within the United Kingdom only. Additional information on shipping times and delivery conditions is set out in our Shipping Policy.
8. Billing Information
When placing an order, you agree to provide billing and account details that are accurate, current, and complete. More about payment processing, verification, and fraud prevention can be found in our Transactions Policy.
9. Third-Party Services
We may provide access to third-party tools or services. Any dealings with those third parties are governed by their own policies, along with our Transactions Policy where relevant.
10. External Links
Our website may link to third-party websites. We aren't responsible for the content or practices of those external sites, and we recommend reviewing their own privacy and transaction policies before engaging with them.
11. User Content
If you submit comments, suggestions, or other content, you grant us the right to use that content without restriction. You must not submit anything that breaks the law or infringes the rights of others.
12. Personal Data
Your personal information is collected, used, and stored in line with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). If you believe your data has been handled unlawfully, you have the right to complain to the Information Commissioner's Office (ICO).
13. Errors and Corrections
We may correct any errors, inaccuracies, or omissions at any time, without prior notice.
14. Prohibited Uses
This website may not be used for unlawful, fraudulent, or harmful activity.
15. Limitation of Liability
To the fullest extent UK law allows, By Rachel Hart won't be liable for any indirect or consequential loss arising from your use of this website. Nothing in these Terms limits your statutory rights as a consumer under UK law.
16. Indemnification
You agree to indemnify and hold By Rachel Hart harmless from any claims or damages arising from your breach of these Terms.
17. Severability
If any provision of these Terms is found to be invalid, the remaining provisions continue to apply.
18. Termination
These Terms stay in effect until ended by either party. We may suspend or terminate access to the website if a breach occurs.
19. Governing Law
Although By Rachel Hart is operated by a US-based company, we are fully committed to complying with all applicable UK consumer protection laws when selling to customers in the United Kingdom. These Terms are governed by the laws of England and Wales, and any disputes fall under the jurisdiction of the courts of England and Wales.
20. Returns and Refunds
For full details on returns, exchanges, and refunds, please see our Return & Refund Policy, which forms part of these Terms.
Contact Information
Shop Name: By Rachel Hart
Company Name: Sa Collective LLC
Company Registration Number: 42-3368597
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
You can also reach us through our Contact page.
Email: support@byrachelhart.com
Tel: +44 7445 183951
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
We aim to respond within 24 hours on business days.