Transactions Policy

At By Rachel Hart, secure and reliable payment processing is a priority. Every transaction completed through our website is handled via protected systems that meet recognised international security standards, so your checkout stays smooth, secure, and dependable.

Accepted Payment Methods

You can complete your purchase using a selection of trusted payment options, including:

• Mastercard
• Visa
• Google Pay
• Apple Pay
• Shop Pay
  
• Amazon Pay

The methods available at checkout may vary depending on your location, your bank, and the services supported by our payment providers.

Payment Process

Placing an order on our website is simple and secure:

1. Select your preferred payment method at checkout.
2. You'll be redirected to a secure payment environment.
3. Enter your payment details and confirm your order.
4. The transaction is processed over an encrypted connection.
5. After successful payment, you'll receive an order confirmation by email.
   
   

Payment Security

To protect your financial information, all transactions are processed over SSL-encrypted connections. By Rachel Hart does not store full credit card details on its servers. Payments are handled by certified providers that comply with international security standards, including PCI-DSS requirements, so your payment data stays protected at all times.

Failed or Declined Payments

If your payment can't be completed, we recommend the following:

• Try a different payment method
• Check your payment details and try again
• Contact your bank or card provider to confirm there are no restrictions on your account
  
  

If the problem continues, please contact our support team at support@byrachelhart.com for further assistance, in line with our Terms of Service.

Currency

All prices on our website are displayed and charged in British Pounds (GBP). If you're paying from an account held in another currency, your bank or payment provider may apply currency conversion fees.

Questions

For more about orders, delivery, returns, or related topics, please see our Shipping Policy, Return & Refund Policy, and Frequently Asked Questions. You can also reach our support team through our Contact page if you need further help.

Contact Information

Shop Name: By Rachel Hart

Company Name: Sa Collective LLC

Company Registration Number: 42-3368597

Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States

Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China

You can also reach us directly through our Contact page.

Email: support@byrachelhart.com

Tel: +44 7445 183951

Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT)

Saturday and Sunday: Closed

We aim to respond within 24 hours on business days.